Return Policy

What is Return Policy?

If your purchase is (damage during shipment or incorrect item) you can send it back to us :

  • Report must be made within 24 hours from goods received.
  • Picture of proof must accompany your report.
  • Damage/ Incorrect items must be return within 7 days, together with original box and receipt.
  • Item bought during promotional events (e.g. Exhibition/roadshow) are not accepted for return and exchange.

What will I get back on my return item(s)?

You received a one to one replacement of the damage/incorrect shipment or wrong items/products.

How about postage charges?

Customer would have to bare for the postage fee shipped back to us during the return process. We will refund a maximum of RM5.00 for your return shipping charges to your account. Please allow 14 working days for this process to be completed. We do not refund shipping charges that customer have paid during purchase.

(e.g: If your purchase = Product + RM10 postage fee, Wellness Concept will only refund RM5 (the postage fee that you send back the item to us).

How can I return my purchase?

Kindly email your inquiry to hello.wellnessconcept@gmail.com with subject “Return Item”. We will assist you as soon as possible. Please allow 14 working days for your inquiry to be processed.

To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & reasons of returning.

How long will it take?

Please allow a minimum of 14 working days from the date we receive your return package to you.

I need more information about this. Who do I contact?

Please email your inquiry to hello.wellnessconcept@gmail.com. Our customer service will contact you back during Wellness Concept’s working days and hours.